Turning Payment Challenges into Growth Opportunities with Viing
Viing is a gift collection platform that allows friends, family and colleagues to chip in towards cards and gifts without the administrative burden. Viing chose Ryft because of its customer-first approach, competitive fees, and its unified payment processing and payout solution.
The search for scalable, efficient, and customer-focused payments
Before switching to Ryft, the team at Viing faced several issues with Stripe. These challenges drove them to do an in-depth evaluation process for a new provider:
- High fees: Stripe’s payment fees were particularly impactful due to the high volume of transactions processed by Viing.
- Poor support: The lack of a dedicated account manager meant Viing dealt with slow response times and inconsistent support from different representatives.
- Limited end-to-end capabilities: In the absence of a unified solution, the team were forced to rely on fragmented tools for payment processing and payouts.
- Growth constraints: Viing felt they weren’t being commercially or technically supported as they scaled.
The customer service wasn't great with Stripe,” explains Elena, Co-founder at Viing. “It would take a long time to get responses and you'd be dealing with different people all the time. You expect better service, especially when you're paying high fees.”
A unified payment solution with unmatched support
Viing were drawn to Ryft because of the product and collaborative working relationship. Key benefits included:
- Lower fees: Ryft offered flexible transaction fees which significantly lowered the cost of high-volume processing.
- Comprehensive solution: Ryft provided a unified solution for payment capturing and payouts, eliminating the need for multiple tools.
Responsive support: Quick response times and open communication from Ryft filled the team with confidence during the decision-making process and beyond.
One of the main things that drove us to Ryft was that it provides an end-to-end solution that allows us to capture payments and trigger payouts all under one roof,” explains Chris, Co-founder at Viing."
Enhancing payment operations and driving growth
Switching to Ryft has delivered measurable benefits for Viing:
- Payment fees: Lower transaction fees have significantly reduced operational costs.
- Alignment of vision: Ryft’s energy and growth-oriented mindset have nurtured a strong and productive partnership with Viing.
Consistent support: An open and collaborative relationship with Ryft’s team has reduced stress levels and increased confidence when handling payment-related challenges.
Working with Ryft has been a breath of fresh air,” states Elena and Chris. “Their collaborative approach and willingness to adapt make them the perfect partner for companies with ambitious growth goals."
Key Benefits
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